Refund policy

1. REFUND & RETURN POLICY

Last updated: September 14, 2026

At Lervati, we want you to feel confident when shopping with us. This Refund & Return Policy explains your rights and the procedures for requesting a return, refund, replacement, or other remedy.

Lervati is operated by VELLYS COMPANY LLC.

14-Day Return Period

Unless a longer period is required by the laws applicable to you, customers may request a return within 14 days after receiving their order.

This 14-day period is offered as our standard global return period.

To qualify for a change-of-mind return, the item must generally:

Be unused, unworn, and in substantially the same condition in which it was received.
Include original packaging, labels, accessories, and components where applicable.
Show no signs of misuse, damage, alteration, washing, or excessive handling.

Your statutory consumer rights are not affected by this policy.

How to Request a Return

Do not return an item without contacting us first.

To request a return, email:

storelervati@outlook.com

Please include your order number, the email address used for the purchase, the item you wish to return, and the reason for the request.

If the item is damaged, defective, incorrect, or materially different from what was ordered, please also include clear photographs or videos when possible.

After reviewing the request, our support team will provide instructions.

The return address may be different from the address from which your package was originally shipped. Packages sent to an unauthorized address may not be accepted.

Change-of-Mind Returns

When a return is requested because the customer changed their mind, selected the wrong size or variation, no longer wants the product, or for another reason unrelated to a defect or Lervati's error, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges are generally non-refundable unless required by law.

International return shipping costs may be substantial. Please contact us before shipping anything.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at storelervati@outlook.com as soon as reasonably possible.

Depending on the circumstances, we may offer an appropriate remedy such as:

A replacement;
A partial refund;
A full refund;
Store credit, with your agreement; or
Another remedy required by applicable consumer law.

Where Lervati is responsible for the issue, customers will not be required to bear unreasonable return costs.

International Returns

Currently, Lervati serves customers in the countries and territories available at checkout; some orders may be fulfilled from international fulfillment locations.

In some cases, the cost of physically returning an international shipment may be disproportionate to the value of the product.

Where appropriate, Lervati may offer another solution, including a replacement, refund, partial refund, or credit without requiring a physical return.

Such alternatives are evaluated individually and do not limit mandatory consumer rights.

Refunds

Once a refund is approved, it will be issued to the original payment method whenever technically possible.

After the refund has been submitted, the time required for the funds to appear in your account depends on your bank, payment provider, or card issuer.

Lervati cannot control banking processing times.

Refunds are issued in the transaction currency used for the original purchase. Exchange-rate differences, foreign transaction fees, and fees imposed by banks or card issuers are not controlled by Lervati and are generally not refundable by us.

Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for change-of-mind returns, including:

Personalized or custom-made goods;
Products that cannot be returned for hygiene or health protection reasons after being opened;
Digital products after access or delivery;
Gift cards;
Perishable goods; and
Other products that applicable law allows to be excluded from cancellation rights.

Defective products remain subject to applicable consumer guarantees.

Sale and Promotional Items

Items purchased during promotions, discounts, or sales generally remain eligible under this policy unless they were clearly identified as final sale before purchase and such restriction is permitted by applicable law.

Promotional pricing does not remove rights relating to defective or incorrectly supplied goods.

Order Cancellation

We process orders quickly, generally within one business day.

If you wish to cancel or modify your order, contact storelervati@outlook.com immediately.

We cannot guarantee cancellation after fulfillment or shipment has started.

Chargebacks and Payment Disputes

If you experience a problem with your order, please contact us before initiating a chargeback or payment dispute.

Most issues can be resolved directly by our support team.

Nothing in this section prevents you from exercising rights provided by your card issuer, payment provider, or applicable law.

European Union and United Kingdom Customers

Customers in the European Union and United Kingdom may have statutory cancellation rights, including a right to cancel certain distance purchases within 14 days.

Nothing in this policy limits mandatory rights available under applicable EU or UK consumer protection laws.

Brazilian Customers

Consumers in Brazil may have additional rights under the Código de Defesa do Consumidor, including statutory rights relating to distance purchases.