Shipping policy

4. SHIPPING POLICY

Last updated: September 14, 2026

Delivery is available to the countries and territories available at checkout. We do not ship to Taiwan, Brazil, the Dominican Republic, Cyprus, Nicaragua, India, Pakistan, or Greenland. Standard shipping is free. Express shipping costs USD 9, converted automatically and shown in your local currency at checkout where supported. The currency and shipping amount shown at checkout apply to your order. Taxes, customs duties, and import charges are separate from these shipping rates and are addressed below.

This Shipping Policy explains processing, transit, tracking, international shipments, customs charges, and delivery issues.

Order Processing

Orders are generally processed within one business day, equivalent to approximately 24 hours on business days.

Processing time begins after an order and payment have been successfully received and any necessary verification has been completed.

Processing time does not include shipping transit time.

Orders placed during weekends, public holidays, or unusually high-volume periods may begin processing on the next available business day.

Delivery Times

Delivery times vary according to:

Destination country;
Shipping method;
Product availability;
Fulfillment location;
Carrier operations;
Customs procedures;
Local postal networks;
Peak seasons and public holidays.

Checkout does not display shipping transit-time estimates.

All delivery dates and transit times are estimates, not guarantees, unless expressly stated otherwise.

Fulfillment Locations

Lervati serves customers in the countries and territories available at checkout; orders may be fulfilled from domestic or international fulfillment locations depending on inventory, destination, and product availability.

Products within the same order may occasionally be shipped separately and may arrive in different packages.

This does not necessarily mean that any part of the order is missing.

Tracking

Where tracking is available, tracking information will be provided after the shipment has been processed by the applicable logistics network.

International tracking may take several days to display its first scan or update.

Temporary gaps between tracking updates are common during international transit and do not necessarily indicate that a parcel has stopped moving.

Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, handling charges, or other government-imposed fees.

Unless taxes or import duties are expressly shown at checkout as included in the amount paid to Lervati, such charges are the responsibility of the recipient.

Customs rules vary by country.

Lervati does not control charges imposed by customs authorities, local governments, postal services, or third-party carriers.

Customers are responsible for complying with local import rules.

If a shipment is rejected because the recipient refuses applicable customs charges, any refund will be evaluated after the shipment's status and associated costs are determined and subject to applicable consumer law.

Delays

International shipments may be delayed because of:

Customs inspections;
Weather;
Carrier congestion;
Postal disruptions;
Address problems;
Public holidays;
Security procedures;
Transportation interruptions;
Events outside our reasonable control.

We will assist customers where reasonably possible, but we cannot guarantee delivery dates controlled by third parties.

Lost Packages

If your shipment appears materially overdue, contact:

storelervati@outlook.com

Please provide your order number and relevant tracking information.

We may contact logistics providers, review tracking records, or request additional information before determining the appropriate remedy.

Tracking Shows Delivered but Package Was Not Received

If tracking states that your order was delivered but you cannot locate it, please:

Check the delivery address on your order.
Check entrances, mailrooms, reception areas, safe places, and parcel lockers.
Ask household members, neighbors, reception staff, or building management.
Contact the local carrier where appropriate.
Contact storelervati@outlook.com if the package remains missing.

We will assist in reviewing the case.

Damaged Packages

If your item arrives damaged, contact us as soon as reasonably possible at storelervati@outlook.com.

Please include photographs of the item and packaging when possible.

This helps us assess the issue and provide an appropriate solution.

Incorrect Address

Customers are responsible for reviewing their shipping information before submitting an order.

If you discover an error, contact us immediately.

Because orders may be processed within one business day, we cannot guarantee that the address can be changed after fulfillment begins.

Additional shipping expenses resulting from an incorrect address supplied by the customer may be charged to the customer where permitted by law.

Undeliverable or Refused Shipments

If a shipment is returned because of an incorrect address, failed delivery attempts, refusal of delivery, unpaid import charges, or another recipient-related issue, we will review the shipment after its status is confirmed.

Original and return shipping costs or other non-recoverable charges may be deducted from an eligible refund where permitted by applicable law.